al
lewis
Drug firms
put prettiest faces forward
By Al
Lewis Denver Post Business Writer
Americans are oversold on pharmaceuticals.
Just read the headlines: Overprescribed antibiotics spawn new
strains of drug-resistant bacteria. Certain anti-depressants lead to
teenage suicides. Some cholesterol drugs result in liver damage.
Some arthritis drugs cause strokes and heart attacks. In fact,
Pfizer Inc. pulled its arthritis drug, Bextra, on Thursday.
It's not a pretty picture. But it does involve pretty faces.
Such as Kathleen Slattery-Moschkau, 36, of Madison, Wis., who
worked as a pharmaceutical saleswoman for nearly 10 years, including
stints at Johnson & Johnson and Bristol-Meyers Squibb.
"The philosophy of the industry is that it's nice to hire
good-looking people," said Slattery-Moschkau, a striking sandy blond
who had long dreamed of writing movie scripts. "It's a nice break in
the doctors' day. All day long, they are seeing very sick
people."
Her experience was so comic and so tragic that she decided to
make an independent feature film about it.
"Side Effects" recently premiered at the Cinequest Film Festival
in San Jose, Calif., and Slattery-Moschkau is working on
distribution deals.
The film is a fictional account based on notes Slattery-Moschkau
kept during her stint in pharmaceutical sales. It's low-budget -
shot in 18 days for $190,000 - but stars Katherine Heigl, who is in
the new ABC series "Grey's Anatomy."
In the film - which is largely satirical - Heigl's character
explains that she has no background in medicine. She asks an
executive why he wants to hire her. "We just want someone with ample
sales experience," the executive responds as the camera zooms in on
her cleavage.
In real life, Slattery-Moschkau was selling cellular phones in
1993 when she got a call from a drug company recruiter.
"I found it odd," said Slattery-Moschkau, who has a degree in
political science from the University of Wisconsin. "I wasn't a
pharmacy major. I wasn't a nursing major. I didn't have a lot of
science. I think the only class I took was in meteorology."
But why slam the door of opportunity? "I was 23 years old, and it
was a very nice compensation package with a free car."
She also got a company credit card. Soon she was taking doctors
to dinner, golf courses, fishing holes and spas.
She flew all over the country for sales training meetings where
she honed her pitches with other reps. "It was a sea of very
beautiful people," she said.
At these meetings, Slattery-Moschkau said she met athletes, drama
majors, artists and musicians, but rarely someone with a nursing or
pharmacy background.
They would run through role-playing exercises together to learn
their sales scripts, playing doctors and sales people,
Slattery-Moschkau said.
"People on one side of the room would point to a face on a
brochure and say, 'Hi, Dr. Jones. Today I'd like to introduce you to
Betty. Betty was voted most likely to succeed. Unfortunately,
depression has interfered in her life. Do you have any patients like
Betty?'
"And then the people playing doctors on the other side of the
room would say, 'Oh, yes, quite a few.' And then the reps would
start the rest of their pitch."
A response to every question a doctor might raise was carefully
scripted and practiced - out loud and in unison.
"At one point, I was looking around and saying, 'Is this really
happening?' We're talking about drugs that make the difference
between life and death."
Jeff Trewhitt, a spokesman for the Pharmaceutical Research and
Manufacturers of America, says pharmaceutical salespeople may come
from a variety of backgrounds, but they are heavily trained
professionals by the time they make their first sales call. They
also have access to doctors and researchers to help them with
technical questions.
"Many doctors are skeptical," Trewhitt said. "They may let you in
the door, but you better be able to answer them, or they'll never
let you back in."
Slattery-Moschkau says she got paid to sell, not to provide
doctors with objective facts about drugs and side effects.
"It was more about spinning the information in a way that would
drive more prescriptions," she said.
Al Lewis' column appears Sundays, Tuesdays and Fridays. Reach
him at 303-820-1967 or alewis@denverpost.com .
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